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FAQ
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Orders
Can I order a product that does not, or no longer, appears on your website?
Will I receive an e-mail once the order has been placed?
Can I place an order by telephone or e-mail?
Help when placing an order
Creating an account: how and why?
Payment
I have not received a payment confirmation
Can I create an account?
Will I receive an invoice?
Is the order delivered as quickly for all payment methods?
Is my payment secure?
Which payment methods do you accept?
Shipping
What delivery period applies?
When can I expect to receive my order?
What shipping costs apply to my order?
Can my order be delivered to a home address as well as a company address?
Can I arrange a delivery time?
Can I come and collect my order?
Can the goods be delivered abroad?
Returning orders
Can I return my order?
Do costs apply if I return my order?
Systematic procedure for exchanging and returning items
Guarantee
What guarantee period applies?
Jewels
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